Wifi access

Smoke-free place

Swimming pool

Room service

Air Conditioning

Airport shuttle

24hs front desk

Babysitting

Garden

Baggage storage

Internet

General

Facilities

Front desk services

Activities

Family services

You'll find Hacienda Real del Caribe Hotel at the center of Playa del Carmen. It is accessible to Pier Nevaga and Downtown Playa del Carmen. Accordingly, this 4-star hotel offers a smoke-free space with many amenities for its guests' convenience. Furthermore, you'll find an outdoor swimming pool accessible to guests. Additionally, they offer ticket or tour assistance, medical assistance, wedding services, and more. More importantly, guests can relax at its sauna and spa center. You can also spend some time at its tennis courts. 

Guests can choose from 58 rooms, all fully equipped with air-conditioning units. Moreover, guests can request cots or cribs. In addition, all rooms have restrooms with free toiletries. Furthermore, you can use the in-room safe, iron, direct-dial phone, and coffee maker. More importantly, guests with mobility issues can request to book their adapted rooms. 

For breakfast, guests can request room service. Alternatively, you can dine at its restaurant for an additional charge. Additionally, you can go to its cafeteria to grab a quick lunch or coffee. You may also just chill while thinking about your travel plans for the day. Moreover, the hotel is close to La Senda. It is a restaurant famous for its authentic Mexican dishes.

Spoken language(s): English, Spanish, French, Italian, Portuguese

The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

A valid credit/debit card and photo ID is required at check-in.

Cozumel International Airport CZM

Cancún International Airport CUN

Closest Airports

Playa del Carmen Beach

Playacar Beach

Mayakoba Beach

Ocean Maya Royale - Adults Only Beach

Top attractions

Parque Fundadores

Parque Ejidal

Parque (Bomberos)

Parque Bellavista

Parque

Parque La Nicte-Ha

Primer Parque

Segundo Parque

Cuarto Parque

Tercer Parque

What's nearby

Bus ADO International Bus Station

Public Transit

The outdoor pool has a long handrail. There is plenty of space around the poolside.

This room has 2 queen-sized beds with a central nightstand. There is an armchair, a workstation, and a electric ceiling fan.

Access to the hotel is from the sidewalk. There are 2 small steps leading to large, manual, glass doors.

There are 2 accessible parking spaces in front of the hotel entrance. There are 2 small steps leading to the doors, with a ramp next to them.

The spacious, step-free entrance has a seating area. There are hazard stripes on the floor.

The spacious, step-free reception area has a high-check-in desk with plexiglass screen protection.

The spacious lobby has a seating area with assorted table, chairs, and sofas. There is also a water fountain feature.

The hotel elevator has 1 handrail and accessible call buttons.

The spacious room has 2 queen-sized beds, with a central nightstand, a closet and an electric ceiling fan.

The ensuite has a step to get into the bathtub. There is a sink with a lever faucet and a mirror.

The outdoor pool has a long handrail. There is assorted seating round the poolside.

The outdoor pool has a long handrail. There is a sun lounger and a canopy on the poolside.

There is a ramp with a handrail leading to the poolside. There is a pool ladder and plenty of floor space.

Hacienda Real del Caribe Hotel

Step-free access

Steps to enter

Height of steps

Type of entrance

Handrails

Stairlift

Ramp inclination

Door width

Door operation

Stair-free path to entrance

Building Entrance

Type of floor

Front desk

Visual disability guidance

Hearing disability guidance

Wheelchair accessible path to elevator

Lobby

Outdoor amenities

Sunbed height

Wheelchair accessible pool

Swimming Pool

Flat screen tv

Hair dryer

Iron

Mini fridge

Complimentary toiletries

Bathroom and bedroom amenities

Smoke-free rooms

Coffee maker

Food and services

Safe

Safety and security

Door handle

Door opening direction

Bathroom Access

Turning space more than 60 in

Turning space

Light dimmer

Light switches between 15-48 in

Power outlets between 15-48 in

Bathroom Interior

Bathtub type

Shower grab bars

Handheld showerhead

Lowest showerhead height

Shower seat

Emergency cord

Shower

Total sink height

Space under sink

Height of space under sink

Depth of space under sink

Faucet handle

Sink

Toilet grab bars available

Toilet height

Toilet

The spacious room has 2 queen-sized beds with a central nightstand. There is also a large closet.

The ensuite has a toilet and an accessible sink. There are no grab bars.

The ensuite has a marble bathtub with a step to get in. There is 1 grab bar and a handheld showerhead.

Double queen room

Free space under the table height

Bedroom Interior

Bed height

Mattress

Free space on side of bed

Free space under bed

Electric bed

Bed hoist

Telephone reachable from bed

Light switch reachable from bed

Drawers available

Drawers between 15-48 in

Closet available

Closet railing between 15-48 in

Closet

Door entry system

Entrance

Minibar

1 Queen Bed or 2 Double Beds
Entertainment - Plasma TV with cable channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets 
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking


Room

Living room

View from room

Bathroom sink

Bathroom amenities

Room selected at Check-in

1 Queen Bed
Entertainment - Plasma TV with cable channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets 
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
