Free wifi access

Airport shuttle ($)

Housekeeping

Laundry / dry cleaning services ($)

BBQ area

Beachfront

Free swimming pool

Garden

Meeting room

Shop onsite

Smoke-free building

Babysitting/ child services ($)

Bar onsite

Breakfast in the room

Restaurant onsite

24-hour front desk

Baggage storage

Currency exchange

Air Conditioning

Atm onsite

Car rental

Pet friendly

Room service ($)

Free parking

Free fitness center

Free sauna

Spa ($)

Internet

Activities

Cleaning services

Facilities

Family services

Food and services

Front desk services

General

Parking

Wellness

Cleaning measures

Safety measures

Social distancing measures

Andaz Mayakoba Resort is located in a gated complex on the Mexican Caribbean on the Playa del Carmen. Guests at this resort can luxuriate in the 2 outdoor pools and relax in the private beach area. The resort also offers other upscale amenities including a spa with a sauna and 6 treatment rooms, 5 restaurants and access to a golf and tennis club. Free WiFi is available throughout the resort. 

All air-conditioned rooms offer views of the sea, the lagoon or the golf course. Each room has a cable TV and an ensuite bathroom. The accessible rooms have step-free access and a bathroom with a roll-in shower with a shower seat with grab bars. Bathrobes and slippers are provided, as are free toiletries. 

Andaz Mayakoba Resort boasts many dining options to suit all guests. There is a breakfast buffet by the poolside and the Tinta del Pulpo restaurant serves Mexican and international cuisine. VB serves juices, smoothies and vegan dishes, and the Sotavento restaurant serves light Mexican cuisine in a casual atmosphere. The sophisticated Casa Amate restaurant has been named one of the 120 top restaurants in Mexico and specializes in Latin American food. Alternatively, guests can also order room service, with a range of dishes available 24 hours a day. 

Other amenities available at this accessible property include a water sports center, a gym and a concierge service. The nearest airport is Cancun International Airport which is 50 km (31 miles) away.

Spoken language(s): English, Spanish, French, Russian.

The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

Cozumel International Airport CZM

Cancún International Airport CUN

Closest Airports

Mayakoba Beach

Playa del Carmen Beach

Ocean Maya Royale - Adults Only Beach

Casa Vela Beach

Church of Guadalupe

Playa Virgen

Playa del Carmen Maritime Terminal

Rio Secreto

What's nearby

ADO International Bus Station

Public Transit

A guest room with colorful decorations and a large double bed.

The entrance to the resort, which is step-free.

The lobby, which has a water feature.

A cozy seating area in the lobby.

A ramp sloping gently to the main restaurant.

The main restaurant, with a hand sanitizing station.

The restaurant terrace, which has smooth even flooring.

The entrance to the Tinta del Pulpo restaurant.

The entrance to the Tinta del Pulpo restaurant, with a ramp.

The interior of the Tinta del Pulpo restaurant, with colorful decorations.

The bathroom of the Tinta del Pulpo restaurant, with a toilet with a grab bar.

A bathroom at the Tinta del Pulpo restaurant, with a large basin.

A bathroom at the Tinta del Pulpo restaurant, with a toilet with a grab bar.

A guest bathroom with a large basin.

A large shower with free toiletries.

One of the resort's swimming pools, which is accessed via steps with a handrail.

The gym, with free weights.

The access to the gym, which is via a smooth pathway.

Treadmills and other sports equipment in the gym.

A public bathroom in the lobby.

A public bathroom in the lobby, with turning space and space under the sink.

A public toilet in the lobby, with 2 grab bars.

A foldable wheelchair which can be borrowed onsite.

Andaz Mayakoba

Step-free access

Type of entrance

Stairlift

Door width

Door operation

Stair-free path to entrance

Building Entrance

Type of floor

Front desk

Lobby

Type of public restroom

Designated for people with disabilities

Door handle

Turning space more than 60 in

Toilet grab bars available

Toilet height

Space under sink

Faucet handle

Bathroom

Name

Handrails

Buffet or self service area

Step-free access to buffet area

Buffet countertop height

Step-free access to seating area

Seating

Table height

Restaurant

Outdoor amenities

Sunbed height

Pool entrance

Pool area restroom

Food service in pool area

Swimming Pool

Mini fridge

Bathroom and bedroom amenities

Coffee maker

Wifi access ($)

Door opening direction

Bathroom Access

Light dimmer

Light switches between 15-48 in

Power outlets between 15-48 in

Bathroom Interior

Type of toilet grab bars

Raised toilet seat

Toilet

Shower type

Shower grab bars

Handheld showerhead

Shower seat

Type of shower seat

Emergency cord

Shower

Total sink height

Height of space under sink

Depth of space under sink

Low height sink

Sink

This room boasts a king-sized bed and a private terrace with a view of the lagoon. Additional amenities include a Nespresso coffee machine, bluetooth speakers, blackout blinds and a minibar. The ensuite bathroom has step-free access, a toilet with grab bars and a roll-in shower with a shower seat and grab bars.

The entrance to the ADA room, which has step-free access.

The door of the ADA room.

The ADA room, which has a large seating area.

The king-sized bed, with bedside tables with lamps.

The seating area, in front of the private terrace.

The spacious private terrace overlooking the lagoon.

Access to the terrace, with a slightly raised bar in between the room and the terrace.

Steps to the hot tub.

The closet, with hanging space and a safe.

The bathroom, with a roll-in shower.

Steps into the hot tub.

The roll-in shower, which has free toiletries and a grab bar.

The toilet, which has a large turning space and a grab bar.

ADA room

Door entry system

Entrance

Free space under the table height

Hearing disability guidance

Bedroom Interior

Bed height

Mattress

Free space on side of bed

Free space under bed

Bed hoist

Telephone reachable from bed

Light switch reachable from bed

Drawers available

Drawers between 15-48 in

Closet available

Closet railing between 15-48 in

Closet

Clear of obstacles

Seating area available

Balcony

Flat screen tv

This air-conditioned room has step-free access and is set close to the beach. The room has cable TV, a private balcony and an ensuite bathroom with a shower.

The room is accessed via a smooth pathway.

The King Room, with a large double bed and private balcony area.

The doorway to the room.

The room has a Mexican-inspired decor, with colorful furnishings.

The access to the balcony, which has a slightly step upwards.

The large bathroom, with a basin.

The private balcony, with a seating area.

The toilet, which does not have grab rails.

The shower, with free toiletries.

The walk-in shower, which does not have grab rails.

Beach area king fiesta floor

Free extra bed available

Hair dryer

Iron

Minibar

Smoke-free rooms

Free cribs available

Free bottle of water

Tea-making facilities

Connecting rooms

Room service

Safe

Safety and security

1 King Bed
538-sq-foot soundproofed room, balcony/patio with ocean views 
Relax - In-room massage available
Internet - Free WiFi 
Entertainment - Flat-screen TV 
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding 
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability 


Beach Front King

Andaz Mayakoba

Chetumal-Puerto Juarez km. 298, Solidaridad, 77710 Playa del CarmenShow map

ADA room

Guaranteed accessibility features

Beach area king fiesta floor

Guaranteed accessibility features

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Resort general accessibility

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