Solar-powered charging stations shaped like palm leaves line a road at Palm Beach Airport, with a calm waterway and control tower visible under a clear blue sky.

Accessible travel starts here, at Palm Beach Airport

PBI Airport

partnerLogo

Accessibility matters. Fly easy at PBI Airport

  • Check

    Accessible check-in counters and alternative security checkpoints are available for wheelchair users

  • Check

    Accessible information desks are available, providing both accessibility-specific and general information

  • Check

    The airport website is accessible for people with sensory and cognitive disabilities

  • Check

    Guidance for passengers with hearing disabilities: written information, closed captions, and visual cues provide crucial information

  • Check

    Guidance for passengers with visual disabilities: tactile paving, airport signage in braille, audio announcements, auditory alerts for emergencies, large print, and contrast markings are available

A person in a wheelchair approaches an indoor putting green at Palm Beach Airport, with other travelers visible in the background.

Layover surprise? Check out these accessible hotels nearby

    Assistance and support services

    • Check

      Service animal accommodations: clear policies and facilities are in place for travelers with service animals, including relief areas and usage guidelines

    • Check

      Staff have received accessibility and disability awareness training

    • Check

      Staff are available to assist travelers with accessibility needs during airport procedures, including boarding and movement around the airport

    • Check

      A feedback system is available for persons with accessibility needs to share their experiences and insights

    A designated service animal relief area at an airport, with a door labeled for accessibility and a colorful dog-themed poster on the wall.

    Accessible bathrooms

    Accessible bathrooms
    Location:
    -Concourse areas – near departure gates in Concourses A, B, and C
    -Main Terminal – adjacent to baggage claim areas on Level 1
    -Dining and shopping zones – close to restaurants and retail stores on Level 2

    • Check

      These are general bathrooms that include a designated accessible toilet stall inside

    • Check

      The entrance has no steps or barriers

    • Check

      There’s free turning space of more than 60 in in the general area

    • Check

      Toilets in accessible stalls are 18 in high

    • Check

      Bathrooms include a sink in the general area with an automatic sensor

    • Check

      Sinks are 34 in high and have free space underneath

    • Check

      Stall doors have grab handles for easier use

    Illustration of an accessible restroom stall with a photo showing grab bars, a wall-mounted toilet, and toilet paper dispensers inside.

    Transportation

    • Check

      Accessible shuttle services are available from the parking to the airport entrance

    • Check

      There are no accessible shuttle services for moving inside the terminals or from the gate to the airplane

    • Check

      There is no tram service available at the airport

    • Check

      Passengers board the aircraft through the jet bridge (or passenger boarding bridge) or by stairs

    • Check

      Wheelchair users can drive their own wheelchairs to the tunnel entrance before transferring into the aisle chair

    • Check

      The process for reserving an aisle chair varies by airline. Passengers needing assistance should contact their airline ahead of time

    Illustration of an accessible shuttle van driving along a road