Terms and Conditions
The following terms and conditions may be amended from time to time. They apply to all our services made available online. By accessing this website, we assume that you have read and understood, and that you accept these terms and conditions in full. Please do not continue to use Wheel the World website if you do not accept all of the terms and conditions stated on this page.
The relationship that we have with our partners and Tour Providers are governed by separate terms and conditions. Each Tour Provider acts in a professional manner vis-à-vis Wheel the World when making its product/service available on Wheel the World website. Please note that Tour Providers may have additional terms and conditions.
Participation Agreement
This Participation Agreement (“Agreement”) is made and entered into by and between the individual participant listed on the signature page of this Agreement, (“Participant”), who represents the group of participants he/she will be traveling with; and Wheel the World Inc., a Delaware public benefit corporation (“WTW”) (collectively, the “Parties”), and is effective as of the date of Participant’s signature on the signature page. In consideration of the opportunity to participate in the Excursion (as defined below), the Participant agrees as follows:
WTW is excited that the Participant has agreed to take part in a life-changing adventure (the “Excursion”) that is described in the itinerary purchased at https://wheeltheworld.com (the “Itinerary”). The terms of this Agreement shall apply to all activities described in the Itinerary. It is critical that all participants help foster a mutually supportive environment. As such, the Participant agrees to be considerate of, and patient with, other participants, as well as all WTW personnel. Participants also agree to read all material provided by WTW in advance of the Excursion, to adequately prepare for the Excursion, and to follow all directions from WTW prior to and during the Excursion.
WTW has conducted reasonable safety and accessibility assessments related to the outdoor activities to be done during the Excursion. WTW personnel have also been trained to assist and provide guidance and help to the Participant. The Participant is engaging in the WTW Excursion voluntarily and understands that WTW cannot and does not guarantee Participant’s personal safety. Participant agrees that participation in recreational and other activities conducted by or in conjunction with the Excursion, along with travel to and from such activities, involves inherent risks such as physical injury, illness, death, or loss of personal property. The Participant also understands that some injuries may require special treatment, personnel, and equipment which may be remote either by time or distance or both, from the Excursion site. Participant expressly waives and releases any and all claims, now known or hereafter known, against the WTW and its officers, employees, agents, affiliates, successors, and assigns (collectively, "Releasees"), on account of injury, illness, disability, death, or property damage arising out of or attributable to participation in the Excursion, whether arising out of the ordinary negligence of WTW, any Releasees, or otherwise. Participant covenants not to make or bring any such claim against WTW or any other Releasee, and forever releases and discharges WTW and all other Releasees from liability under such claims.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PARTICIPANT HEREBY ABSOLVES, RELEASES, AND WAIVES ANY AND ALL LIABILITY, CLAIMS, OR DEMANDS AGAINST WTW AND ITS MEMBERS, OFFICERS, DIRECTORS, AGENTS, INSTRUCTORS, TRIP LEADERS, AND CONTRACTORS, AS WELL AS THE PROPERTY OWNER(S) WHERE THE EXCURSION WILL OCCUR (IF ANY), FROM ANY AND ALL CLAIMS, DEMANDS, RIGHTS, AND CAUSES OF ACTION ARISING FROM AND BY REASON OF ANY AND ALL KNOWN AND UNKNOWN, FORESEEN AND UNFORESEEN BODILY AND PERSONAL INJURIES INCLUDING BUT NOT LIMITED TO SERIOUS INJURY, ILLNESS, DEATH, DAMAGE TO PROPERTY, AND THE CONSEQUENCES THEREOF RESULTING FROM, OR RELATING TO, PARTICIPATION BY PARTICIPANT IN ANY ACTIVITIES CONDUCTED BY OR IN CONJUNCTION WITH WTW.
As soon as practicable, but not less than three weeks in advance of the Excursion, Participant shall provide WTW with a list and description of all physical and mental health conditions, along with all other medical information requested by WTW, through a medical information form emailed to the Participant by WTW. The Participant represents and warrants that all information provided to WTW is accurate and complete. The medical information provided by Participant will remain confidential and will only be provided to WTW personnel and individuals who have a need to know such information.
WTW reserves the right to disqualify Participant prior to, or at any time during, the Excursion if WTW’s personnel believe Participant is mentally or physically incapable to participate, or continue to participate, in the Excursion and/or if Participant’s participation jeopardizes other participants’ or Participant’s own safety.
WTW strives to make the Excursion available to individuals with physical impairments and that is ultimately the purpose of the Excursion. However, the Excursion may still require significant physical exertion, and the Participant represents and warrants that, after reviewing the Excursion information provided by WTW, Participant has no physical impairment or defect that should preclude participating in the Excursion. The Participant is solely responsible for administering any medications or vaccinations that the Participant or the Participant’s doctor deem necessary and WTW is not responsible for providing any medical advice or administering any such medications or vaccinations. Medical facilities for serious problems may be unavailable during the Excursion and evacuation can be prolonged, difficult, and expensive. The Participant agrees to pay for any emergency evacuation and emergency medical care required to be provided to the Participant. The Participant gives consent to WTW to secure, at the Participant’s sole expense, rescue/evacuation services, and medical treatment and further agrees to the performance of such treatment as may be deemed necessary in the opinion of an attending physician.
The Participant acknowledges and agrees that Participant is not covered by any insurance held by WTW. It is mandatory that Participant purchase appropriate and sufficient insurance coverage. Participant hereby represents and warrants that Participant has sufficient health, accident, and liability insurance to cover (i) any and all bodily injury or illness (including COVID 19) and/or property damage that Participant may incur while preparing for, participating in, and traveling to and from the Excursion; (ii) emergency evacuations; and (iii) bodily injury or property damage that Participant may cause to any third party.
The Participant’s enrollment and involvement in the Excursion are contingent on payment in full of all applicable fees as specified by WTW. To maintain the quality of hands-on instruction, each WTW Excursion enrolls a limited number of participants. When individuals cancel near the beginning of the Excursion date, it prevents other potential participants from enrolling. In addition, while “invisible” to the participant, time and money are spent preparing for participants to attend excursions. WTW’s cancellation and refund policy reflects the fact that it is impossible to recover these upfront costs and that actual damages are impossible to calculate at the time of this Agreement. Participant therefore acknowledges and agrees that the cancellation and refund policy specified below reflects a fair and reasonable estimate of the actual damages that WTW will incur. The fees, cancellation, and refund policy is as follows:
- The Excursion price includes all of the items described in the Itinerary except for (i) air transportation of the Participant and (ii) food, drinks, and spa treatments that are not covered in the hotel packages. The Participant shall pay the Excursion price at the time of registering for the Excursion.
- If Participant fails to attend the Excursion, arrives late for the Excursion, or leaves the Excursion for any reason once it has begun, no refund will be provided (no exceptions).
- If Participant decides to cancel the Excursion for any reason before the Excursion has begun, the Participant should notify WTW in writing as soon as possible. In such case, WTW will make commercially reasonable efforts to obtain refunds from all applicable service providers and will provide any such refund to the Participant. However, the Participant agrees and understands that WTW makes no guarantees as to the amount of refund, if any, that WTW is ultimately able to provide.
- WTW assumes no responsibility for any additional expenses incurred as a result of cancellation.
- WTW assumes no responsibility for any cancellations of activities that might occur due to the weather conditions at the destination of the Excursion. Nevertheless, WTW will always provide options to reschedule the activities.
- Payment of all fees may be made by cash, check, or credit card, at WTW’s sole discretion.
- Stay at accessible room requested or get your money back: Upon arrival at the Wheel the World hotel booked, if the room accessibility does not match the accessibility information provided in the Hotel listing at https://wheeltheworld.com/, a refund for the price of the first night's stay shall be promptly issued to the credit card on file. In the event that the stay exceeds one night, an alternative room will be made available to the traveler, aligned with the accessibility needs of the traveler for the duration of their stay. Should the traveler find the alternative room unsatisfactory, a refund shall be considered on a case-by-case basis and mutually agreed upon terms.It is hereby specified that the clause regarding the immediate refund applies solely to hotel bookings made through Wheel the World that result in a negative experience.Refunds shall not be issued to travelers or their companions who have failed to complete and submit an accessibility profile prior to making a reservation. Travelers and their companions who have not completed an accessibility profile prior to making a reservation, shall not be entitled to a refund.
The Participant is responsible for any documentation and tests that are required by the local healthcare authorities at the destination of the Excursion and during the Excursion. This includes, but is not limited to, vaccination certificates in English as well as PCR tests.
In addition to the terms outlined herein, this Agreement incorporates and includes the entirety of our Privacy Policy with regard to data collection, correspondence, cybersecurity and similar matters, a copy of which may be found at https://wheeltheworld.com/privacy-policy/.
(a) Age. Participant represents and warrants that Participant is eighteen (18) years of age or older or, if not, the undersigned parent or guardian agrees to be bound by the terms of this Agreement on behalf of the minor.
(b) Governing Law; Venue. This Agreement shall be governed by the laws of the State of California, without regard to conflict of law provisions. The Parties agree that any dispute will be brought in Alameda County, California or, in the case of exclusive federal jurisdiction, in the courts of the Northern District of California. Both Parties consent to venue and personal jurisdiction in such location.
(c) Arbitration. In the event of disputes between the parties arising from or concerning any manner related to the subject matter of this Agreement, the parties will first attempt to resolve the dispute(s) through good faith negotiation. In the event that the dispute(s) cannot be resolved through good faith negotiation, the parties will refer the dispute(s) to a mutually acceptable mediator. In the event that such dispute(s) cannot be resolved through mediation, the parties will refer the dispute(s) to the American Arbitration Association for resolution through binding arbitration by a single arbitrator pursuant to the American Arbitration Association’s rules applicable to commercial disputes. Any mediation or arbitration hereunder will be held in Alameda County, California.
(d) Successors and Assigns. This Agreement, and the rights and obligations of the Parties hereunder, will be binding upon and inure to the benefit of their respective successors, assigns, heirs, executors, administrators, and legal representatives.
(e) Entire Agreement. This Agreement is the entire agreement of the Parties as to the subject matter hereof and supersedes all prior written and oral agreements and understandings relating to the same.
(f) Assignment. WTW reserves the right to assign this Agreement and its rights and obligations hereunder without Participant’s consent. The Participant may not assign this Agreement.
(g) Severability. Should any provision of this Agreement be held to be void or unenforceable, the remaining provisions shall remain in full force and effect.
(h) Amendments and Waiver. No modification of or amendment to this Agreement, nor any waiver of any rights under this Agreement, shall be effective unless in writing signed by the Parties to this Agreement. No delay or failure to require performance of any provision of this Agreement shall constitute a waiver of that provision.
THE PARTIES HAVE READ AND UNDERSTOOD THE TERMS OF THIS AGREEMENT AND AGREE TO THEM AS OF THE DATE OF THE PARTICIPANT’S PAYMENT DATE
EPS Terms and Conditions: for terms and conditions on limitations of liability and dispute resolution, visit Provider Terms and Conditions
Wheel the World guarantees the accessibility features for hotel rooms as shown on our website or communicated by our agents in writing, provided the room was booked through Wheel the World. If these features do not meet your expectations upon check-in, you must contact us within a maximum of 12 hours by calling or texting +1 415 329 7981 or emailing support@wheeltheworld.com. To assist us in resolving the issue, we ask that you provide evidence of the problem with photos. Our agents will work quickly to find a solution, and a resolution or refund will be processed immediately based on the agreed outcome.
At Wheel the World, we are committed to offering you the best value for your travel experience. If you find a lower price for the same hotel, we will match it, ensuring you receive the best deal without compromising on quality.
How it works:
1- Eligibility Criteria:
The price match applies to the same accommodation with identical inclusions (e.g., room type, accessibility features, etc.).
The lower price must be publicly available online and bookable by anyone, without special membership or discount codes.
Price matches are only available for trips or services booked through our website or directly with our customer service team.
2- Request a Price Match:
Submit a price match request within 24 hours of booking with us by sending an email to emma@wheeltheworld.com.
Provide evidence of the lower price with a screenshot and a link to the competitor's website with the lower rate and all relevant details.
We will verify the details and process the price adjustment if the request meets our eligibility criteria.
3- Exclusions:
The price match policy does not apply to auction sites, flash sales, or special promotions that require a membership or loyalty program.
Price match requests are not valid for trips or services that have already started.
4- Refunds:
If the price match is approved, we will refund the price difference to your original payment method within 7-10 business days.
5- Non-Refundable Bookings:
If your booking is non-refundable, the price match will not apply.
All prices, payments, and refunds for bookings made through Wheel the World are quoted and processed in United States Dollars (USD). If your credit card or payment method is issued in another currency, the actual charge may vary based on exchange rates and any fees applied by your bank or card issuer. Wheel the World is not responsible for currency conversion differences, international transaction fees, or fluctuations in exchange rates. Refunds will also be processed exclusively in USD, and the amount you receive in your local currency may differ due to exchange rates or financial institution fees.
1. Purpose
The Wheel the World Chatbot (“Chatbot”) is provided by Wheel the World, Inc. to assist users in finding accessibility information about destinations, hotels, and experiences. The Chatbot does not process bookings, payments, or reservations.
2. Acceptance of Terms
By using the Chatbot, you agree to these Terms and Conditions and to Wheel the World’s Privacy Policy (https://wheeltheworld.com/privacy). If you do not agree, please do not use the Chatbot.
3. Use of the Chatbot
• The Chatbot is intended for informational purposes only.
• While we strive to provide accurate and up-to-date information, accessibility features and conditions may change. We recommend verifying details directly with service providers before making any travel arrangements.
• You agree not to use the Chatbot for unlawful, abusive, or disruptive purposes.
4. No Booking or Contractual Obligation
The Chatbot does not create a booking, reservation, or any binding contract between you and Wheel the World or any third party. Any booking must be made through https://wheeltheworld.com/.
5. Limitation of Liability
Wheel the World makes no guarantees regarding the completeness, reliability, or accuracy of the Chatbot’s responses. To the fullest extent permitted by law, Wheel the World and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of or reliance on the Chatbot.
6. Privacy and Data
The Chatbot may process user inputs to improve its functionality and user experience. It does not collect payment information or sensitive personal data.
7. Intellectual Property
All content, including text, design, and data generated by the Chatbot, is the property of Wheel the World, Inc. and may not be reproduced, distributed, or modified without written permission.
8. Updates and Modifications
Wheel the World may update these Terms and Conditions at any time. Updates will be effective immediately upon publication on this page.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States and the State of California, without regard to its conflict of law principles.