Wheel the World Digital Accessibility Statement

Wheel the World's mission is to make accessible travel possible for every person. We are committed to designing and operating digital services that work for everyone — including travelers with mobility, vision, and hearing disabilities, senior travelers and the partners who serve them.

We continuously work to improve the accessibility of our digital services. This statement describes the standards we follow, the work we have completed, the work that is still in progress, and how to reach us when something does not work for you.

This statement applies to the following digital experiences operated by Wheel the World:

Third-party booking flows and partner-hosted content are outside the scope of this statement. We work with those partners to align with the same standard wherever we can.

We are voluntarily committed to working toward the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the international technical standard for digital accessibility published by the W3C. We adopt this benchmark because it reflects the experience travelers with disabilities deserve.

WCAG is built on four principles that guide our work — content should be perceivable, interfaces should be operable, design should be understandable, and content should be robust enough to work with assistive technologies. We treat these as the direction we are moving in, not a state we have already reached. Where we are today against this standard is described in the next section.

Our roadmap focuses on the foundations that have to be right everywhere — HTML landmarks, focus order, image alternative text, and ARIA roles — landing first on the public homepage, then expanding outward. We publish progress updates when we have meaningful changes to share rather than committing to fixed completion dates, because we would rather ship genuine fixes than rush toward a number.

At Wheel the World, accessibility is part of how we work, not a specialty held by a few people. All Wheel the World employees complete accessibility training within their first two weeks at the company, as a required part of onboarding. We cannot build for accessible travel if accessibility is not a shared competency across the team.

We also maintain internal accessibility guidelines that serve as a reference for ongoing work across the company.

We aim to consider accessibility from the start of the product lifecycle, supported by the following practices:

We integrate accessibility testing into our development and quality assurance processes:

We carry out internal audits to understand our performance and prioritize fixes:

Accessibility at Wheel the World is led by a dedicated accessibility lead and reviewed across product, design, and engineering. We do not rely on a single tool. Behind the scenes, the public site and the partners portal share a design system that is currently being migrated. As more components move into the shared library, accessibility fixes apply once and propagate everywhere — which is why we are investing in the foundations before chasing every individual violation.

We design and test our website for the latest two versions of Chrome, Edge, Firefox, and Safari on desktop and mobile. Compatibility with assistive technologies — screen readers, switch access, voice control, and others — is not yet part of our regular test matrix. Our first priority is making sure the underlying structure of our pages is correct (landmarks, headings, accessible names, focus order) so that assistive technology has something well-formed to work with. A formal AT compatibility program is on our roadmap.

We would rather be honest than perfect-sounding. As of the date of this statement, these are the gaps we are tracking, mapped to the WCAG criteria we are working against:

Items in the homepage scope have an owner and a target. The rest are tracked in the same backlog and prioritized as engineering capacity opens up. If you hit one of these and it blocks you, please tell us — your report helps us prioritize.

We work to make our digital services accessible to all our users, but there may be limitations. If you hit an accessibility barrier on Wheel the World, please reach out. We prioritize the accessibility reports we receive against our WCAG 2.2 AA backlog.

Email:

We acknowledge reports we receive at this address and share what we find. As the channel matures we will publish concrete response times here; for now we would rather not promise a number we cannot defend.

When you write to us, it helps to include the page URL, the assistive technology and browser you were using, and a short description of what happened — but none of that is required. A one-line message is enough to start.

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