Moon Palace The Grand Cancun(5-star hotel)

Carretera Cancun-Chetumal Km 340, 77500 Cancún, Mexico
Moon Palace The Grand Cancun
Hotel entrance with ramp
Entrance with wheelchair access
Hotel lobby and check-in area
Hotel bar and seating

Hotel accessibility information

Building Access

Step-free access: Yes

Handrails: Yes

Door width: 215 cm

Swimming Pool

Type of entrance: Standard steps (more than 10 cm), fixed ramp

Pool entrance: Zero entry access with gentle slope, high steps, handrails

Step-free pool area: Yes

Lobby

Lobby at building entrance level: Yes

Front desk: Both standing and lowered front desk

Type of floor: Smooth (tile, ceramic, hardwood or similar)



Accessible rooms

Accessible king superior deluxe (garden view)

Accessible king superior deluxe (garden view)

1 king bed - 2 guests - Ensuite bathroom

Accessible double superior deluxe (garden view)

Accessible double superior deluxe (garden view)

2 double beds - 4 guests - Ensuite bathroom

Reliable accessibility information

No extra fees

Personalized support

Moon Palace The Grand Cancun sits only steps from the beach. At this stunning 5-star all-inclusive hotel, you can dive into an accessible pool that features a wave simulator, experience outstanding beauty treatments, and spend the night dancing or viewing exclusive on-site entertainment.

The hotel offers its guests opulent accessible rooms with stunning ocean views. These rooms are fitted with a romantic in-room spa bathtub, door viewers at a lowered height, and fully accessible ensuites.

Your stay includes foods from all corners of the world. Start your morning with a complimentary br...
Moon Palace The Grand Cancun sits only steps from the beach. At this stunning 5-star all-inclusive hotel, you can dive into an accessible pool that features a wave simulator, experience outstanding beauty treatments, and spend the night dancing or viewing exclusive on-site entertainment.

The hotel offers its guests opulent accessible rooms with stunning ocean views. These rooms are fitted with a romantic in-room spa bathtub, door viewers at a lowered height, and fully accessible ensuites.

Your stay includes foods from all corners of the world. Start your morning with a complimentary breakfast buffet that offers various freshly baked pastries, exotic fruits, and omelets. You can also dine on a la carte menus of East Asian, Indian, Italian, and Mexican inspired cuisine or enjoy drinks at the hotel's bars.

The hotel is idyllically located steps away from the beach and major cultural attractions. Moon Palace The Grand Cancun is less than a 10-minute stroll away. The hotel is within 11 km (7 miles) from El Rey Mayan ruins and Mayan Museum.


Accessibility features

  • Type of assistance available

    Push / carry wheelchair

    Carry bags / belongings

    Transfers (ex: transfer the guest from the wheelchair to a taxi)

    Assistive guidance for visual or hearing disabilities when requested

  • Service dogs allowed

    Yes

  • Wheelchair available

    Yes


Amenities

Free wifi access

Free parking

Free swimming pool

Beachfront

Restaurant onsite

Bar onsite


Keeping you safe during COVID-19

  • Cleaning measures

    Enhanced cleaning protocol

  • Safety measures

    Local authorities safety protocols followed by all staff members

  • Social distancing measures

    Social distancing measures in place


Location

Carretera Cancun-Chetumal Km 340, 77500 Cancún, Mexico

What's around

What's nearby

Moon Palace

0.7 km

Coral White sand Swimming

4.1 km

Wet 'n Wild Cancun

4.2 km

Playa Punta Nizuc, White sand Swimming, Water sports

6 km

Playa Petempich

7 km

Universidad Anahuac Cancun

7.9 km

Playa Punta Caracol

9 km

Playa Delfines, White sand Swimming, Surfing

9 km

El Rey mayan ruins

9.5 km

Mayan Museum

11 km

Backstage Theatre

13.9 km

Luxury Avenue

14.2 km

Kukulcan Plaza

14.2 km

Tecnologic Stadium

16.6 km

Top attractions

Coco Bongo

18.3 km

Beto Avila Stadium

18.3 km

Cancun Government Palace

19.3 km

Cristo Rey Church

19.4 km

Public Transit

Cancun Bus Station

19.6 km

Closest Airports

Cancún International Airport CUN

7.6 km

Cozumel International Airport CZM

54.1 km


Important information

  • Check-in: from 03:00 PM

  • Check-out: until 12:00 PM

  • Spoken language(s): English, Spanish, French, Portuguese, Russian

  • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

  • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

  • A valid credit/debit card and photo ID is required at check-in.


FAQs