Type of assistance available

Service dogs allowed

Wheelchair available

Free wifi access

Airport shuttle ($)

Housekeeping

Laundry / dry cleaning services ($)

Smoke-free building

Beachfront

Free swimming pool

Playground

Picnic table

Shop onsite

Business center

Garden

Meeting room

Babysitting/ child services ($)

Breakfast in the room

Restaurant onsite

Bar onsite

24-hour front desk

Currency exchange

Baggage storage

Atm onsite

Free parking

Free fitness center

Spa ($)

Internet

Activities

Cleaning Services

Facilities

Family Services

Food and Services

Front Desk Services

General

Parking

Wellness

Cleaning measures

Safety measures

Social distancing measures

Moon Palace The Grand Cancun sits only steps from the beach. At this stunning 5-star all-inclusive hotel, you can dive into an accessible pool that features a wave simulator, experience outstanding beauty treatments, and spend the night dancing or viewing exclusive on-site entertainment. 

The hotel offers its guests opulent accessible rooms with stunning ocean views. These rooms are fitted with a romantic in-room spa bathtub, door viewers at a lowered height, and fully accessible ensuites. 

Your stay includes foods from all corners of the world. Start your morning with a complimentary breakfast buffet that offers various freshly baked pastries, exotic fruits, and omelets. You can also dine on a la carte menus of East Asian, Indian, Italian, and Mexican inspired cuisine or enjoy drinks at the hotel's bars. 

The hotel is idyllically located steps away from the beach and major cultural attractions. Moon Palace The Grand Cancun is less than a 10-minute stroll away. The hotel is within 11 km (7 miles) from El Rey Mayan ruins and Mayan Museum.

Step-free access

Handrails

Door width

Building Access

Type of entrance

Pool entrance

Step-free pool area

Swimming Pool

Lobby at building entrance level

Front desk

Type of floor

Lobby

Spoken language(s): English, Spanish, French, Portuguese, Russian

The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

A valid credit/debit card and photo ID is required at check-in.

Cancún International Airport CUN

Cozumel International Airport CZM

Closest Airports

Coco Bongo

Beto Avila Stadium

Cancun Government Palace

Cristo Rey Church

Top attractions

Moon Palace

Coral White sand Swimming

Wet 'n Wild Cancun

Playa Punta Nizuc, White sand Swimming, Water sports

Playa Petempich

Universidad Anahuac Cancun

Playa Punta Caracol

Playa Delfines, White sand Swimming, Surfing

El Rey mayan ruins

Mayan Museum

Backstage Theatre

Luxury Avenue

Kukulcan Plaza

Tecnologic Stadium

What's nearby

Cancun Bus Station

Public Transit

Moon Palace The Grand Cancun

The entrance features an accessible ramp and an area for cars to pull in front of the hotel

The lobby hosts a doorway that features stairs and wheelchair accessible entrance

the hotel lobby features an expansive lobby with three separate check-in area and a balcony lounge area

Causal seating surrounds a bar at standing height

Dining space with view of the pool and ocean

An opulent chandelier hangs above a spacious dining room and buffet station

The door to the women restroom swings inward

The restroom is spacious and has sinks with a changing space

The accessible stall features a wide door and increased space for improved accessibility

The accessible stall features a toilet with grab bars

Pathways leading to the swimming pool are fully accessible with their slightly sloped ramps and even pavement

The pool has a slightly sloped accessible shallow end

The hotel gym features a variety of fitness machines

Stairlift

Ramp inclination

Door operation

Tactile guidance path

Type of public restroom

Designated for people with disabilities

Step-free access inside

Door handle

Turning space more than 152 cm

Toilet grab bars available

Toilet height

Sink clearance

Faucet handle

Public Restroom

Elevator interior depth

Elevator

Restaurant entrance at ground level

Clear of obstacles

Buffet or self service area

Step-free access to buffet area

Buffet countertop height

Step-free access to seating area

Seating

Type of tables

Space between tables

Breakfast area

Steps to enter

Height of steps

Restaurant

Outdoor amenities

Sunbed height

Designated accessible parking

Step-free parking near entrance

Accessible parking spaces

Water entrance

Fitness Center

Bed height

Free space on side of bed

Room

Shower type

Bathroom

Mini fridge

Complimentary toiletries

Iron

Hair dryer

Bathroom and Bedroom Amenities

Flat screen tv

Bedroom and bathroom

Smoke-free rooms

Tea-making facilities

Coffee maker

Air Conditioning

General 

Safe

Safety and Security

Bathroom door direction

Bathroom Access

Light switches between 40-120 cm

Power outlets between 40-120 cm

Bathroom Interior

Type of toilet grab bars

Toilet

Shower grab bars

Handheld showerhead

Lowest showerhead height

Shower seat

Type of shower seat

Emergency cord

Shower

Total sink height

Space under sink

Height of space under sink

Depth of space under sink

Easy to operate tap

Sink

Spacious, the hotel’s Superior Deluxe room is fitted with a romantic in-room spa bathtub,  a balcony and hammock, a king bed, and a door viewer at a lowered height. The ensuite features a roll-in rain shower, and a toilet with grab bars.

The hotel Superior Deluxe room shows a vintage creme color headboard plus two nightstands

The hotels Superior Deluxe room features a balcony with ocean views and a relaxing hammock

The accessible room features luxury amenities and a romantic in-room tub

The room features a closet with robes and a safe

Accessible king superior deluxe (garden view)

The ensuite features an accessible toilet with grab bars

The ensuite features an accessible sink

Ensuite toilet with grab bars

The ensuite features a rain shower head

The ensuite roll-in shower features a shower bench and handheld shower head

Entrance

Easy-to-reach outlets

Height from floor to mirror less than 100 cm

Height from floor to mirror

Desk knee-clearance

Bedroom Interior

Mattress

Electric bed

Bed hoist

Telephone reachable from bed

Light switch reachable from bed

Drawers available

Drawers between 40-120 cm

Closet available

Closet railing between 40-120 cm

Closet

From garden views to upscale amenities, the Superior Deluxe room offers you the chance to soak away your troubles in a room outfitted for the stay of your dreams. In addition to its romantic in-room spa bathtub, the balcony hosts a relaxing hammock where you can lounge and enjoy the garden and ocean breeze. The room is also equipped with 2 doubles beds and a door viewer at a lowered height in addition to its ensuite with a roll-in rain shower, and a toilet with grab bars.

The rooms door view is lowered to a height accessible to wheelchair users

Accessible superior deluxe double bed room

Accessible double superior deluxe (garden view)

Moon Palace The Grand Cancun

Accessible rooms

Accessible king superior deluxe (garden view)

Guaranteed accessibility features

Accessible double superior deluxe (garden view)

Guaranteed accessibility features

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Hotel general accessibility

Top features

Type of assistance available

Service dogs allowed

Wheelchair available

Location

Important information