Moon Palace Cancun - All Inclusive(5-star resort)

Carretera Cancun-Chetumal Km 340, 77500 Cancún, Mexico
The reception area has a smooth marble floor with 4 reception desks with high counters. Two counters have 2-step ladders providing access to the desktops.
There is a wheelchair-accessible entrance to the hotel up a marble ramp with anti-slip strips.
The hotel entrance is step-free. There are two, glass, automatic sliding doors that lead to the lobby.

Hotel accessibility information

Building Access

Step-free access: No

Steps to enter: 4

Height of steps: 18 cm

Swimming Pool

Type of entrance: Fixed ramp

Pool entrance: Ramp

Step-free pool area: Yes

Lobby

Lobby at building entrance level: Yes

Front desk: Both standing and lowered front desk

Type of floor: Smooth (tile, ceramic, hardwood or similar)



Accessible rooms

King room

King room

1 king bed - 2 guests - Ensuite bathroom

Double room

Double room

2 double / full beds - 4 guests - Ensuite bathroom

Reliable accessibility information

No extra fees

Personalized support

The Moon Palace Hotel is a 5-star property located in Cancun, Quintana Roo, 16 miles (25.75 km) from La Isla Shopping Mall. The outdoor pool at this hotel is open all year. There is also a beach area where you can sunbathe. In addition, there is an accessible sports facility and free bicycle rentals.

The Moon Palace Hotel offers rooms with comfortable seating areas. The rooms also include coffee makers. Each room also has a private bathroom with a bath, as well as bathrobes, slippers, and complimentary toiletries. Free Wi-Fi is also available throughout the property.

You can choose fro...
The Moon Palace Hotel is a 5-star property located in Cancun, Quintana Roo, 16 miles (25.75 km) from La Isla Shopping Mall. The outdoor pool at this hotel is open all year. There is also a beach area where you can sunbathe. In addition, there is an accessible sports facility and free bicycle rentals.

The Moon Palace Hotel offers rooms with comfortable seating areas. The rooms also include coffee makers. Each room also has a private bathroom with a bath, as well as bathrobes, slippers, and complimentary toiletries. Free Wi-Fi is also available throughout the property.

You can choose from a continental, American, or buffet breakfast at the hotel, or you can order breakfast for delivery to your room. There are roughly 25 different restaurants in the area with a variety of dishes. Additionally, there is a bar right there in the hotel.


Accessibility features

  • Type of assistance available

    Carry bags / belongings

  • Service dogs allowed

    Yes

  • Hearing disability guidance

    None

  • Visual disability guidance

    None

  • Wheelchair available

    Yes


Amenities

Free wifi access

Free parking

Free swimming pool

Beachfront

Restaurant onsite

Bar onsite


Keeping you safe during COVID-19

  • Cleaning measures

    Enhanced cleaning protocol

  • Safety measures

    Local authorities safety protocols followed by all staff members

  • Social distancing measures

    Social distancing measures in place


Location

Carretera Cancun-Chetumal Km 340, 77500 Cancún, Mexico

What's around

What's nearby

El Rey Mayan Ruins

10 km

Cancun Underwater Museum

10 km

Mayan Museum

11 km

Antigua Torre del Aeropuerto

16 km

Parque Público Santa Fe 1

16 km

Parque de las Torres

16 km

Entrada Santa Fe

16 km

Parque de Puerto Morelos

16 km

Cancha Fútbol Americano

16 km

Paraiso

16 km

Top attractions

Coral

4.1 km

Playa Punta Nizuc

6 km

Playa Petempich

7 km

Playa Punta Caracol

9 km

Playa Delfines

9 km

Closest Airports

Cancún International Airport CUN

8 km

Cozumel International Airport CZM

53 km


Important information

  • Check-in: from 03:00 PM.

  • Check-out: until 12:00 PM.

  • Spoken language(s): English, Spanish, French, Portuguese, Russian.

  • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

  • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

  • A valid credit/debit card and photo ID is required at check-in.


FAQs