Sun Palace(5-star resort)

Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancun, Mexico
A guest room
The entrance to Sun Palace Cancun resort
The resort entrance
The entrance ramp
The ramp to the entrance

Hotel accessibility information

Building Access

Step-free access: No

Steps to enter: 5

Height of steps: 16 cm

Swimming Pool

Type of entrance: Fixed ramp, stairlift

Steps to enter: 7

Pool entrance: High steps, low steps, handrails

Lobby

Lobby at building entrance level: No

Type of entrance: Ramp upon request, stairlift

Front desk: Lowered front desk



Accessible rooms

Accessible Room

Accessible Room

2 single beds - 2 guests - Ensuite bathroom

Junior suite

Junior suite

1 queen bed - 2 guests - Ensuite bathroom

Reliable accessibility information

No extra fees

Personalized support

Sun Palace is a sophisticated and luxurious resort situated on the tip of the Mexican Caribbean in Cancun, with incredible ocean views, a spa, 3 heated infinity pools, a fitness center and onsite activities and entertainment. This couples-only retreat also provides free WiFi and all-inclusive dining and drinking.

Each air-conditioned room has a minibar, a complimentary bottle of wine, a coffee machine, a Smart TV, a turndown service and a whirlpool bath. Accessible rooms have a roll-in shower with a shower seat and grab bars, as well as grab bars on the toilet and visual notifications on t...
Sun Palace is a sophisticated and luxurious resort situated on the tip of the Mexican Caribbean in Cancun, with incredible ocean views, a spa, 3 heated infinity pools, a fitness center and onsite activities and entertainment. This couples-only retreat also provides free WiFi and all-inclusive dining and drinking.

Each air-conditioned room has a minibar, a complimentary bottle of wine, a coffee machine, a Smart TV, a turndown service and a whirlpool bath. Accessible rooms have a roll-in shower with a shower seat and grab bars, as well as grab bars on the toilet and visual notifications on the door and smoke detector.

There are 4 restaurants and 3 bars for the guests at Sun Palace to enjoy. Three of the restaurants are a la carte and serve Pan-Asian, Latin-American and Italian cuisine and the fourth restaurant is a buffet restaurant at breakfast and lunch with international cuisine and serves a la carte Mexican food in the evenings.

Sun Palace organizes a range of activities for guests, including excursions to Mayan ruins or to swim with dolphins, and guests can also try extreme sports. The nearest airport is Cancun International, which is 12 km (7.5 miles) away.


Accessibility features

  • Type of assistance available

    Push / carry wheelchair

    Carry bags / belongings

    Transfers (ex: transfer the guest from the wheelchair to a taxi)

  • Service dogs allowed

    Yes

  • Hearing disability guidance

    Captioning / subtitles

    Visual notifications (written texts, light notifications)

  • Visual disability guidance

    Large Print

    Tactile materials

  • Wheelchair available

    Yes


Amenities

Free wifi access

Free parking

Free swimming pool

Beachfront

Restaurant onsite

Bar onsite


Keeping you safe during COVID-19

  • Cleaning measures

    Enhanced cleaning protocol

  • Safety measures

    Local authorities safety protocols followed by all staff members

  • Social distancing measures

    Social distancing measures in place


Location

Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancun, Mexico

What's around

What's nearby

Playa Punta Nizuc

0.3 km

El Rey mayan ruins

1.9 km

Mayan Museum

3.5 km

Wet 'n Wild Cancun

4 km

Backstage Theatre

6.4 km

Backstage Theatre

6.4 km

Luxury Avenue

6.6 km

Universidad Anahuac Cancun

6.6 km

Moon Palace

8.4 km

The City Nightclub

10.6 km

Top attractions

Coco Bongo

10.7 km

Cancun Bullfight ring

12.5 km

Andres Quintana Roo Stadium

13.2 km

Beto Avila Stadium

13.3 km

Cancun Government Palace

13.8 km

Cristo Rey Church

13.9 km

Cancun Underwater Museum

19.2 km

Public Transit

Cancun Bus Station

14.1 km

Closest Airports

Cancun International Airport CUN

9.7 km

Cozumel International Airport

61.2 km


Important information

  • Check-in: from 03:00 PM.

  • Check-out: until 12:00 PM.

  • Spoken language(s): English, Spanish.

  • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

  • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

  • Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.


FAQs