Type of assistance available

Service dogs allowed

Wheelchair available

Free wifi access

Housekeeping

Smoke-free building

Beachfront

Free swimming pool

Meeting room

Babysitting/ child services ($)

Breakfast ($)

Breakfast in the room

Restaurant onsite

Bar onsite

Air Conditioning

Free parking

Free fitness center

Free spa

Spa ($)

Internet

Cleaning Services

Facilities

Family Services

Food and Services

General 

Parking

Wellness

Cleaning measures

Safety measures

Social distancing measures

Interact with wildlife and explore Mayan ruins at Iberostar Quetzal. This beachfront, 5-star hotel operates with unique and careful attention to the local environment of Playa del Carmen. As the hotel’s team of biologists tends to native ecosystems, you can enjoy the hotel’s relaxing spa treatments, snorkeling and diving excursions, and direct beach access without worry. 

The accessible guest rooms are both colorful and comfortable with their various accessibility features. They are designed to fit their tropical environment with tile floors, a work desk, lounge area, and ensuite with accessibility features toilet, ensuring your stay is convenient and luxurious.  

Start your morning off with a complimentary breakfast that you can enjoy as you admire the beach views. You can also dine on buffet-style lunches and dinners that feature dishes of Mexican and international origins. If you’re looking to satisfy your sweet tooth, the various bars and ice cream parlor are always serving up delicious drinks and tasty treats. 

From the hotel’s shoreside location, the possibilities are endless. Venture less than 4 km (2.5 miles) to visit Playa del Carmen Maritime Terminal, the disabled-friendly beach, or the Quinta Alegria Shopping Mall. You can also stay close by and enjoy the hotel’s swimming pool and exquisite natural ecosystems.

Step-free access

Handrails

Door width

Building Access

Type of entrance

Pool entrance

Step-free pool area

Swimming Pool

Lobby at building entrance level

Front desk

Type of floor

Lobby

Spoken language(s): German, English, Spanish, French, Italian, Portuguese

The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

A valid credit/debit card and photo ID is required at check-in.

Cozumel International Airport (CZM)

Cancún International Airport (CUN)

Closest Airports

Playacar Beach

Playa del Carmen Beach, white sand Swimming, Food and drink, Water sports

Playa del Carmen Maritime Terminal

Disabled-friendly beach

Quinta Alegria Shopping Mall

Kool Beach Club

Rio Secreto

Church of Guadalupe

Isla Pasion Weddings

What's nearby

ADO International Bus Station

Public Transit

Spacious accessible room with a balcony and bedside lighting controls

Hotel check-in desk with with tile floors and ornate decor

Dining space with a casual atmosphere and mountain views

Hotel dining area has spacious seating and floor to ceiling windows

Hotel dining area has a stove for tapanyaky cooking and a garden view

Hotel swimming pool has a sloped shallow platform and a tropical atmosphere

Pool features a children's with animal themed slides

Hotel lobby with tile floors and spacious lounge area

Dining space with accessible seating and tropical theme

Buffet area has an array of easily accessible fresh fruits and pastries

Bar and lounge space with a cigar room and a variety of spirits

Hotel swimming pool features relaxing bungalows and an accessible, sloped shallow end

Children's game room with a ball pit and TV

Hotel sauna with complimentary towels

Spa attendant offers a guest a relaxing massage in the hotels outdoor massage area

The hotel features a romantic and modern beachside lounge area

Wooden pathways providing direct beach access

Accessible pathway and beachside seating area

The patio features marble floors and garden views

Accessible toilet with grab bars

Accessible restroom stall with toilet with grab bars and turn space

Iberostar Quetzal

An open tile lobby with a thatched roof and reception desks along the wall

Stairlift

Ramp inclination

Door operation

Tactile guidance path

Type of public restroom

Designated for people with disabilities

Step-free access inside

Door handle

Turning space more than 152 cm

Toilet grab bars available

Toilet height

Sink clearance

Faucet handle

Public Restroom

Restaurant entrance at ground level

Clear of obstacles

Buffet or self service area

Step-free access to buffet area

Buffet countertop height

Step-free access to seating area

Seating

Type of tables

Space between tables

Breakfast area

Restaurant

Steps to enter

Height of steps

Outdoor amenities

Sunbed height

Pool area restroom

Food service in pool area

Designated accessible parking

Step-free parking near entrance

Accessible parking spaces

Water entrance

Fitness Center

Bed height

Free space on side of bed

Room

Turning space

Bathroom

Mini fridge

Complimentary toiletries

Bathroom and Bedroom Amenities

Flat screen tv

Bedroom and bathroom

Smoke-free rooms

Free bottle of water

Safe

Safety and Security

Bathroom door direction

Bathroom Access

Light switches between 40-120 cm

Power outlets between 40-120 cm

Bathroom Interior

Type of toilet grab bars

Toilet

Shower type

Shower grab bars

Handheld showerhead

Lowest showerhead height

Shower seat

Type of shower seat

Emergency cord

Shower

Total sink height

Space under sink

Height of space under sink

Depth of space under sink

Easy to operate tap

Sink

The Accessible Guest Room is colorful and comfortable, from its rustic furnishings to its private balcony. The room is spacious and outfitted with tile floors, a work desk with legroom, and an expansive queen bed perfect for a well-deserved rest. Like the rest of the room, the accessible ensuite with a toilet, shower, shower bench, and complimentary luxury toiletries features detailing characteristic of the surrounding environment, enveloping you in the natural landscape of Playa del Carmen.

An open door from the exterior hallway shows a hotel room with tile floors that opens onto a balcony

Iberostar Quetzal

Accessible rooms

Accessible room

Guaranteed accessibility features

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Hotel general accessibility

Top features

Type of assistance available

Service dogs not allowed

Wheelchair available

Location

Important information