Type of assistance available

Service dogs allowed

Hearing disability guidance

Visual disability guidance

Free wifi access

Airport shuttle ($)

Housekeeping

Smoke-free building

Free swimming pool

Event room

Business center

Garden

Meeting room

Free babysitting/ child services

Restaurant onsite

Bar onsite

24-hour front desk

Currency exchange

Baggage storage

Atm onsite

Free parking

Free fitness center

Spa ($)

Sauna ($)

Internet

Activities

Cleaning Services

Facilities

Family Services

Food and Services

Front Desk Services

General

Parking

Wellness

Cleaning measures

Safety measures

Social distancing measures

A five-star all-inclusive resort, the Hard Rock Riviera Maya is situated in the Riviera Maya roughly midway between Tulum and Playa del Carmen. Among the services accessible by guests are a tennis court, 3 pools, a waterpark, a rock spa, a golf course, a full-stock fitness center, the option of room service, and a number of restaurants. Furthermore, a nanny for young children, conference space, and free wifi internet access is also available. 

Accessible rooms come with either a king-sized bed or two double beds. All rooms have a coffee maker, a stocked mini-bar, and a flat-screen TV. Rooms also offer wifi and free long-distance calls to Canada and the US. 

The hotel contains numerous bars and restaurants. The Market serves an international buffet, while Pizzeto specializes in wood-fired pizza and pasta. Frida serves Mexican cuisine la carte, while Toro serves a buffet lunch and a steak dinner. Zen focuses on Asian food, while Caffeto serves snacks and breakfast. Room service is also provided 24 hours a day, seven days a week.

Step-free access

Door width

Door operation

Building Access

Type of entrance

Pool entrance

Handrails

Swimming Pool

Lobby at building entrance level

Front desk

Type of floor

Lobby

The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

A valid credit/debit card and photo ID is required at check-in.

Cozumel International Airport CZM

Cancún International Airport CUN

Closest Airports

Disabled-friendly Beach

Bahia Xcacel Beach

Playa Puerto Aventuras

Paamul Beach

Playa Barceló Maya

Xpu Ha Beach

Top attractions

Kantenah Bay

Rio Secreto

Playa del Carmen Maritime Terminal

What's nearby

ADO International Bus Station

Public Transit

There is a ramp next to a flight of three steps leading up to the hotel entrance. Automatic double glass doors lead to the lobby.

The hotel entrance is step-free. Automatic double glass sliding doors lead to the lobby.

There is a dropped curb and clearly marked shallow ramp leading from the covered drop-off zone to the ramp giving access to the hotel entrance.

There is a clearly marked ramp leading up to the accessible information desk with a large armchair.

The spacious, step-free hotel lobby has queuing barriers. The reception desks are along one wall and are standard height.

The spacious hotel lobby has a step-free seating area. There are 3 high-backed armchairs. To one side, is a step leading to the Concierge desk.

One hotel lobby has a step-free seating area with 3 high-backed armchairs around a table. To one side is a  mobility scooter and a step leading to the Concierge desk.

The spacious, step-free room has a king-sized bed with nightstands,desk with high-backed armchair and wall-mounted TV. There is a double hydro spa tub and sliding doors lead to a balcony.

The ensuite has a separate cubicle for the toilet with a privacy curtain. There is a roll-in shower with a movable shower chair, shower curtain, grab bars and a handheld shower head.

The spacious dining area has food counters along one side. There are steps and a ramp leading down to the movable tables and chairs.

There are steps and a ramp with one turn leading down to the beach.

There are shallow steps with a handrail leading from the step-free poolside into the outdoor swimming pool.

The doorway is step-free and leads to a corridor that has several turns in it.

The men's step-free restroom has 5 urinals with small walls between each one.

The step-free ladies public restroom has 4 accessible sinks set in a long countertop. There are several cubicles, a large bin and high wall-mounted soap and paper towel dispensers.