Hard Rock Hotel Riviera Maya - Hacienda All Inclusive(5-star-hotel)

Km. 72 Carretera Cancun Tulum Puerto Aventuras, 77710 Puerto Aventuras, Mexico
There is a ramp next to a flight of three steps leading up to the hotel entrance. Automatic double glass doors lead to the lobby.
The hotel entrance is step-free. Automatic double glass sliding doors lead to the lobby.
There is a dropped curb and clearly marked shallow ramp leading from the covered drop-off zone to the ramp giving access to the hotel entrance.
The spacious, step-free hotel lobby has queuing barriers. The reception desks are along one wall and are standard height.
The spacious hotel lobby has a step-free seating area. There are 3 high-backed armchairs. To one side, is a step leading to the Concierge desk.

Hotel accessibility information

Building Access

Step-free access: Yes

Door width: 95 in

Door operation: Automatic door

Swimming Pool

Type of entrance: Same level entrance (no steps), small steps (less than 4 in)

Pool entrance: Low steps, handrails

Handrails: Yes

Lobby

Lobby at building entrance level: No

Front desk: Standing front desk

Type of floor: Smooth (tile, ceramic, hardwood or similar)



Accessible rooms

King room with garden view

King room with garden view

1 king bed - 2 guests - Ensuite bathroom

Reliable accessibility information

No extra fees

Personalized support

A five-star all-inclusive resort, the Hard Rock Riviera Maya is situated in the Riviera Maya roughly midway between Tulum and Playa del Carmen. Among the services accessible by guests are a tennis court, 3 pools, a waterpark, a rock spa, a golf course, a full-stock fitness center, the option of room service, and a number of restaurants. Furthermore, a nanny for young children, conference space, and free wifi internet access is also available.

Accessible rooms come with either a king-sized bed or two double beds. All rooms have a coffee maker, a stocked mini-bar, and a flat-screen TV. Rooms...
A five-star all-inclusive resort, the Hard Rock Riviera Maya is situated in the Riviera Maya roughly midway between Tulum and Playa del Carmen. Among the services accessible by guests are a tennis court, 3 pools, a waterpark, a rock spa, a golf course, a full-stock fitness center, the option of room service, and a number of restaurants. Furthermore, a nanny for young children, conference space, and free wifi internet access is also available.

Accessible rooms come with either a king-sized bed or two double beds. All rooms have a coffee maker, a stocked mini-bar, and a flat-screen TV. Rooms also offer wifi and free long-distance calls to Canada and the US.

The hotel contains numerous bars and restaurants. The Market serves an international buffet, while Pizzeto specializes in wood-fired pizza and pasta. Frida serves Mexican cuisine la carte, while Toro serves a buffet lunch and a steak dinner. Zen focuses on Asian food, while Caffeto serves snacks and breakfast. Room service is also provided 24 hours a day, seven days a week.


Accessibility features

  • Type of assistance available

    Push / carry wheelchair

    Carry bags / belongings

    Transfers (ex: transfer the guest from the wheelchair to a taxi)

  • Service dogs allowed

    Yes

  • Hearing disability guidance

    None

  • Visual disability guidance

    None


Amenities

Free wifi access

Free parking

Free swimming pool

Restaurant onsite

Bar onsite

Pet friendly


Keeping you safe during COVID-19

  • Cleaning measures

    Enhanced cleaning protocol

  • Safety measures

    Local authorities safety protocols followed by all staff members

  • Social distancing measures

    Social distancing measures in place


Location

Km. 72 Carretera Cancun Tulum Puerto Aventuras, 77710 Puerto Aventuras, Mexico

What's around

What's nearby

Kantenah Bay

9.5 km

Rio Secreto

11.8 km

Playa del Carmen Maritime Terminal

19.4 km

Top attractions

Disabled-friendly Beach

19.5 km

Bahia Xcacel Beach

0.45 km

Playa Puerto Aventuras

1.4 km

Paamul Beach

2.7 km

Playa Barceló Maya

3 km

Xpu Ha Beach

4.7 km

Public Transit

ADO International Bus Station

19.5 km

Closest Airports

Cozumel International Airport CZM

29.7 km

Cancún International Airport CUN

69.1 km


Important information

  • Check-in: from 03:00 PM.

  • Check-out: until 12:00 PM.

  • Spoken language(s): English, Spanish.

  • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

  • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

  • A valid credit/debit card and photo ID is required at check-in.


FAQs