Iberostar Quetzal(5-star hotel)

Iberostar Quetzal, Lote Hotelero Nº2, Paseo Xaman - Ha, Playacar, Playa del Carmen, Quintana Roo, Mexico
Accessible Room and balcony
Hotel check-in desk
Hotel dining space
Hotel dining area with spacious seating
Hotel dining area with garden view

Hotel accessibility information

Building Access

Step-free access: Yes

Handrails: Yes

Door width: 200 cm

Swimming Pool

Type of entrance: Same level entrance (no steps), fixed ramp

Pool entrance: Zero entry access with gentle slope, high steps

Step-free pool area: Yes

Lobby

Lobby at building entrance level: Yes

Front desk: Both standing and lowered front desk

Type of floor: Smooth (tile, ceramic, hardwood or similar)



Accessible rooms

Accessible room

Accessible room

1 queen bed - 2 guests - Ensuite bathroom

Reliable accessibility information

No extra fees

Personalized support

Interact with wildlife and explore Mayan ruins at Iberostar Quetzal. This beachfront, 5-star hotel operates with unique and careful attention to the local environment of Playa del Carmen. As the hotel’s team of biologists tends to native ecosystems, you can enjoy the hotel’s relaxing spa treatments, snorkeling and diving excursions, and direct beach access without worry.

The accessible guest rooms are both colorful and comfortable with their various accessibility features. They are designed to fit their tropical environment with tile floors, a work desk, lounge area, and ensuite with acces...
Interact with wildlife and explore Mayan ruins at Iberostar Quetzal. This beachfront, 5-star hotel operates with unique and careful attention to the local environment of Playa del Carmen. As the hotel’s team of biologists tends to native ecosystems, you can enjoy the hotel’s relaxing spa treatments, snorkeling and diving excursions, and direct beach access without worry.

The accessible guest rooms are both colorful and comfortable with their various accessibility features. They are designed to fit their tropical environment with tile floors, a work desk, lounge area, and ensuite with accessibility features toilet, ensuring your stay is convenient and luxurious.

Start your morning off with a complimentary breakfast that you can enjoy as you admire the beach views. You can also dine on buffet-style lunches and dinners that feature dishes of Mexican and international origins. If you’re looking to satisfy your sweet tooth, the various bars and ice cream parlor are always serving up delicious drinks and tasty treats.

From the hotel’s shoreside location, the possibilities are endless. Venture less than 4 km (2.5 miles) to visit Playa del Carmen Maritime Terminal, the disabled-friendly beach, or the Quinta Alegria Shopping Mall. You can also stay close by and enjoy the hotel’s swimming pool and exquisite natural ecosystems.


Accessibility features

  • Type of assistance available

    Push / carry wheelchair

    Carry bags / belongings

    Transfers (ex: transfer the guest from the wheelchair to a taxi)

  • Service dogs allowed

    No

  • Wheelchair available

    Yes


Amenities

Free wifi access

Free parking

Free swimming pool

Beachfront

Restaurant onsite

Bar onsite


Keeping you safe during COVID-19

  • Cleaning measures

    Enhanced cleaning protocol

  • Safety measures

    Local authorities safety protocols followed by all staff members

  • Social distancing measures

    Social distancing measures in place


Location

Iberostar Quetzal, Lote Hotelero Nº2, Paseo Xaman - Ha, Playacar, Playa del Carmen, Quintana Roo, Mexico

What's around

What's nearby

Playacar Beach

200 m

Playa del Carmen Beach, white sand Swimming, Food and drink, Water sports

2.7 km

Playa del Carmen Maritime Terminal

2.7 km

Disabled-friendly beach

2.8 km

Quinta Alegria Shopping Mall

3.8 km

Kool Beach Club

4.2 km

Rio Secreto

5.5 km

Church of Guadalupe

5.7 km

Isla Pasion Weddings

17.9 km

Public Transit

ADO International Bus Station

2.9 km

Closest Airports

Cozumel International Airport (CZM)

19.7 km

Cancún International Airport (CUN)

53.6 km


Important information

  • Check-in: from 03:00 PM

  • Check-out: until 12:00 PM

  • Spoken language(s): German, English, Spanish, French, Italian, Portuguese

  • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

  • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

  • A valid credit/debit card and photo ID is required at check-in.


FAQs