Wifi access

Smoke-free place

Beachfront

Swimming pool

Shop onsite

Parking

Room breakfast

Restaurant onsite

Bar onsite

Fitness center

Sauna

Room service

Air Conditioning

ATM-onsite

Airport shuttle

24hs front desk

Exchange

Babysitting

Garden

Meeting room

Facilities

Food and services

Internet

General

Front desk services

Activities

Family services

Wellness

Iberostar Tucan is a 5 star, all-inclusive resort located in Playa del Carmen in the heart of Riviera Maya. The beachfront property boasts a lagoon-style pool with ramp access, beach access with beach lounging areas, accessible parking, a fitness center, a kids camp, and a spa. The resort is located between sprawling gardens that open onto white sand beaches and turquoise waters. 

Accessible hotel rooms have tile floors and feature a queen-size bed, a roll-in shower with grab bars, and a balcony with ocean or garden views. Rooms are air-conditioned and offer wifi. 

Choose from 4 restaurants at this all-inclusive luxury resort. From a teppan grill to an international buffet or Mediterranean cuisine, there are various options to choose from every day for breakfast, lunch, and dinner. Enjoy a drink, smoothie, or snack at the pool, beach club, our lobby bar, and treat yourself to something sweet at the ice cream parlor. 

The hotel is located in the heart of Riviera Maya, but with so much to do at this all-inclusive resort, you won’t need to leave! Beachside activities like kayaking, a well-being program with yoga classes, shows, and entertainment, and a tennis court are just some ways you can entertain yourself.

Spoken language(s): German, English, Spanish, French, Italian, Portuguese. 

The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

A valid credit/debit card and photo ID is required at check-in.

Cozumel International Airport CZM

Cancún International Airport CUN

Closest Airports

Playacar Beach

Playa del Carmen Beach, White sand Swimming, Food & Drink, Water Sports

Playa del Carmen Maritime Terminal

Disabled-friendly beach

Kool Beach Club

Rio Secreto

Church of Guadalupe

Isla Pasion Weddings

What's nearby

ADO International Bus Station

Public Transit

A queen size bed.

Floors and reception desks made of marble in an open area.

Marble floors and an open lobby with a thatched roof that leads to a garden.

Dining tables in a large dining room.

An assortment of bread and other dishes at a buffet style restaurant.

A dining room with set tables, ornate curtains, and rattan chairs.

Dining area decorated with Mexican sombreros and colorful textiles.

Dining room with green gingham table cloths.

Restaurant with various teppanyaki style tables with stools around them.

Dining tables in a shaded paved area on the beach.

Lobby bar in an outdoor indoor space with teak furniture.

An outdoor bar.

Leather chair around small tables with a selection of cigars.

A bar with flat screen televisions on the walls.

White lounge furniture on the wood beach boardwalk.

Overhead shot of the hotel grounds with a large pool in the middle of gardens and buildings.

A ramp entrance to the pool with sand and a ramp with a handrail.

Steps lead into one section of the pool.

Three round chairs by the covered spa pool.

Slides in a shallow one foot pool.

A ramp leads into the pool.

A wooden ramp leads toward the ocean between two palapas.

Straw umbrellas with wooden decks below them.

Many lounge chairs underneath straw umbrellas in the sand facing the ocean.

A door on the ground floor of an orange stucco building.

A short ramp next to a step in the hotel lobby.

A low toilet with grab bars on its left and behind it.

The interior of the wooden sauna.

Two salon chairs facing floor length mirrors.

A stage with cocktail tables in the audience.

A play room with a small ball pit and child size table and chairs.

An outdoor playground with a playhouse and swings.

Chairs set up outside for a ceremony facing an alter decorated with flowers.

Chairs set up for a wedding ceremony in the sand.

A billiards table in the outdoor bar.

An outdoor ice cream parlor.

A nice view from the sky of the beachfront of the hotel.

Iberostar Tucan

Type of public restroom

Designated for people with disabilities

Step-free access

Door width

Turning space more than 60 in

Toilet grab bars available

Toilet height

Space under sink

Faucet handle

Bathroom

Type of entrance

Outdoor amenities

Sunbed height

Water entrance

Handrails

Stairlift

Door operation

Building Entrance

Type of floor

Front desk

Lobby

Designated accessible parking

Accessible parking spaces

Name

Buffet or self service area

Step-free access to buffet area

Buffet countertop height

Step-free access to seating area

Seating

Table height

Restaurant

Steps to enter

Height of steps

Pool entrance

Wheelchair accessible pool

Swimming Pool

Bathroom accessibility information

Room accessibility information

A hotel room with a queen bed, a television, and a small area that opens onto a balcony.

The built in desk and television with a large mirror on the wall.

A toilet with grab bars on the left.

Roll-in shower with grab bar and bench.

Roll-in shower with a grab bar and bench.

Accessible room entrance door and access hall.

Physical disability

Visual disability

Hearing disability

Cognitive disability

Flat screen tv

Complimentary toiletries

Bathroom and bedroom amenities

Smoke-free rooms

Safe

Safety and security

Door opening direction

Bathroom Access

Turning space

Light switches between 15-48 in

Power outlets between 15-48 in

Bathroom Interior

Shower type

Shower grab bars

Handheld showerhead

Lowest showerhead height

Shower seat

Type of shower seat

Emergency cord

Roll in shower

Transfer shower

Shower

Total sink height

Height of space under sink

Sink

Type of toilet grab bars

Toilet

The Accessible Room is outfitted with a queen-size bed 75 cm high. Light switches and the telephone are reachable from the bed. The tile floor leads out to a balcony with garden views. The bathroom is outfitted with grab bars on one side of the toilet and in the roll-in shower.

Accessible queen room

Clear of obstacles

Seating area available

Balcony

Free space under the table height

Bedroom Interior

Bed height

Mattress

Free space on side of bed

Electric bed

Bed hoist

Telephone reachable from bed

Light switch reachable from bed

Drawers available

Drawers between 15-48 in

Closet available

Closet railing between 15-48 in

Closet

Door handle

Door entry system

Entrance

Room

Garden view

Hair dryer

Iron

Minibar

Coffee maker

Tea machine

2 Double Beds or 1 King Bed
377-sq-foot room with garden views 
Internet - Free WiFi 
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, free minibar items, and dining table
Sleep - Blackout drapes/curtains and bed sheets 
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
Non-Smoking


Premium Room, Accessible

2 Double Beds or 1 King Bed
377-sq-foot room with garden views 
Internet - Free WiFi 
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, free minibar items, and dining table
Sleep - Blackout drapes/curtains and bed sheets 
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
Non-Smoking


Premium Room (Promo)

View from room

Premium Room, Beachside

Premium Room

Balcony view

Premium Room, Poolside

2 Double Beds or 1 King Bed
409-sq-foot room with partial ocean views 
Layout - Bedroom 
Internet - Free WiFi 
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, free minibar items, and dining table
Sleep - Blackout drapes/curtains and bed sheets 
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
Non-Smoking


Living area

Television

Junior Suite, Oceanfront (Beach Access)

Iberostar Tucan | Discover accessibility features