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Moon Palace Cancun - All Inclusive

resort

Carretera Cancun-Chetumal Km 340, 77500 CancúnShow map

Dates & guests

    There is a wheelchair-accessible entrance to the hotel up a marble ramp with anti-slip strips.
    The hotel entrance is step-free. There are two, glass, automatic sliding doors that lead to the lobby.
    There is a marble ramp with anti-slip strips leading from one part of the hotel to another.
    The reception area has a smooth marble floor with 4 reception desks with high counters. Two counters have 2-step ladders providing access to the desktops.
    The ground-floor accessible room has a king-sized bed with nightstands, table, chair, and sideboard. There is a double whirlpool bathtub to one side.

    +10 photos

    • Wifi access

      Free

    • Smoke-free place

    • Beachfront

    • Swimming pool

      Free

    • Playground

    About this property

    The Moon Palace Hotel is a 5-star property located in Cancun, Quintana Roo, 16 miles (25.75 km) from La Isla Shopping Mall. The outdoor pool at this hotel is open all year. There is also a beach area where you can sunbathe. In addition, there is an accessible sports facility and free bicycle rentals. The Moon Palace Hotel offers rooms with comfortable seating areas. The rooms also include coffee makers. Each room also has a private bathroom with a bath, as well as bathrobes, slippers, and complimentary toiletries. Free Wi-Fi is also available throughout the property. You can choose from a continental, American, or buffet breakfast at the hotel, or you can order breakfast for delivery to your room. There are roughly 25 different restaurants in the area with a variety of dishes. Additionally, there is a bar right there in the hotel.
    • accessibility
      Accessibility guaranteed

      Stay in the accessible room you requested or get your money back.

    • check
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      Travel with peace of mind: contact our Support team anytime on your trip.

    • support
      We call hotels for you

      We confirm the room is accessible and exactly what you booked.

    • price
      Best rate promise

      If you find the same room for less elsewhere, we’ll match the price.

    Rooms with verified accessibility information

    Superior Deluxe Garden View, 1 King Bed, Accessible, Roll in Shower

    The entrance to the smooth marble-floored hotel room is step-free. The room has a king-sized bed, built-in closet, cabinet, and double whirlpool bathtub.
    The room has a king-sized bed, with nightstands and a digital alarm clock. There is a whirlpool bathtub with hydrotherapy jets and grab handles.
    The long, narrow ensuite is step-free. There are grab bars and a roll-in shower.

    +2

    1 King bed - 2 guests - Ensuite bathroom

    Guaranteed accessibility features

    • Roll in shower

    • Shower seat

    • Shower grab bars

    • Handheld shower head

      Air Conditioning

      Flat screen tv

      Hair dryer

    Superior Deluxe Ocean View, Accessible, Roll in Shower

    The smooth marble-floored room has a step-free entrance. There is a built-in closet and cabinet, 2 double beds and a table. There is a whirlpool bathtub by the window and space to maneuver is limited in places.
    The room is step-free and has 2 double beds with a nightstand between them.
    There entrance to the ensuite is step-free.There is an accessible sink, roll-in shower, 2 grab bars and a wall-mounted emergency phone.

    +2

    1 King Bed OR 2 Double Beds - 4 guests - Ensuite bathroom

    Guaranteed accessibility features

    • Roll in shower

    • Bed height between 17 - 23

    • Space under bed

    • Shower seat

      Air Conditioning

      Flat screen tv

      Hair dryer

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    Resort general accessibility

    Top features

    • Pool ramp OR sloped entry

    • Step-free entrance

    • Accessible parking

    • Accessible front desk

    Personal Accessibility Match

    Traveler reviews

    Location

    Carretera Cancun-Chetumal Km 340, 77500 Cancún, Mexico

    Important information

    • Check-in: from 03:00 PM.

    • Check-out: until 12:00 PM.

    • Spoken language(s): English, Spanish, French, Portuguese, Russian.

    • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

    • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

    • A valid credit/debit card and photo ID is required at check-in.

    Extra fees

    • Airport shuttle fee: USD 26 per person (roundtrip)
    • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Policies

    • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
    • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.