Iberostar Quetzal

resort

Iberostar Quetzal, Lote Hotelero Nº2, Paseo Xaman - Ha, Playacar, Playa del Carmen, Quintana RooShow map

Dates & guests

    Accessible Room and balcony
    Hotel check-in desk
    Hotel dining space
    Hotel dining area with spacious seating
    Hotel dining area with garden view

    +18 photos

    • Wifi access

      Free
    • Smoke-free place

    • Beachfront

    • Swimming pool

      Free
    • Parking

      Free

    About this property

    Interact with wildlife and explore Mayan ruins at Iberostar Quetzal. This beachfront, 5-star hotel operates with unique and careful attention to the local environment of Playa del Carmen. As the hotel’s team of biologists tends to native ecosystems, you can enjoy the hotel’s relaxing spa treatments, snorkeling and diving excursions, and direct beach access without worry. The accessible guest rooms are both colorful and comfortable with their various accessibility features. They are designed to fit their tropical environment with tile floors, a work desk, lounge area, and ensuite with accessibility features toilet, ensuring your stay is convenient and luxurious. Start your morning off with a complimentary breakfast that you can enjoy as you admire the beach views. You can also dine on buffet-style lunches and dinners that feature dishes of Mexican and international origins. If you’re looking to satisfy your sweet tooth, the various bars and ice cream parlor are always serving up delicious drinks and tasty treats. From the hotel’s shoreside location, the possibilities are endless. Venture less than 4 km (2.5 miles) to visit Playa del Carmen Maritime Terminal, the disabled-friendly beach, or the Quinta Alegria Shopping Mall. You can also stay close by and enjoy the hotel’s swimming pool and exquisite natural ecosystems.
    • accessibility
      Accessibility guaranteed

      Stay in the accessible room you requested or get your money back.

    • check
      We’re here for you!

      Travel with peace of mind: contact our Support team anytime on your trip.

    • support
      We call hotels for you

      We confirm the room is accessible and exactly what you booked.

    • price
      Best rate promise

      If you find the same room for less elsewhere, we’ll match the price.

    Rooms with verified accessibility information

    Accessible room

    Room entrance
    Accessible Room with lounge space
    Accessible work desk and luxury amenities

    +4

    1 queen - 2 guests - Ensuite bathroom

    Guaranteed accessibility features

    • Roll in shower

    • Shower seat

    • Shower grab bars

    • Handheld shower head

      Wifi access

      Free

      Air Conditioning

      Flat screen tv

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    Resort general accessibility

    Top features

    • Pool ramp OR sloped entry

    • Step-free entrance

    • Accessible parking

    • Accessible common bathroom

    Personal Accessibility Match

    Traveler reviews

    Location

    Iberostar Quetzal, Lote Hotelero Nº2, Paseo Xaman - Ha, Playacar, Playa del Carmen, Quintana Roo, Mexico

    Important information

    • Check-in: from 03:00 PM

    • Check-out: until 12:00 PM

    • Spoken language(s): German, English, Spanish, French, Italian, Portuguese

    • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

    • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

    • A valid credit/debit card and photo ID is required at check-in.

    Extra fees

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: MXN 56.57 per accommodation, per night

    We have included all charges provided to us by the property.

    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Policies

    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property is professionally cleaned.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.