Andaz Mayakoba

resort

Chetumal-Puerto Juarez km. 298, Solidaridad, 77710 Playa del CarmenShow map

Dates & guests

    A guest room
    The entrance to the resort
    The lobby
    The lobby
    The entrance to the main restaurant

    +18 photos

    • Wifi access

      Free
    • Smoke-free place

    • Beachfront

    • Swimming pool

      Free
    • Shop onsite


    About this property

    Andaz Mayakoba Resort is located in a gated complex on the Mexican Caribbean on the Playa del Carmen. Guests at this resort can luxuriate in the 2 outdoor pools and relax in the private beach area. The resort also offers other upscale amenities including a spa with a sauna and 6 treatment rooms, 5 restaurants and access to a golf and tennis club. Free WiFi is available throughout the resort. All air-conditioned rooms offer views of the sea, the lagoon or the golf course. Each room has a cable TV and an ensuite bathroom. The accessible rooms have step-free access and a bathroom with a roll-in shower with a shower seat with grab bars. Bathrobes and slippers are provided, as are free toiletries. Andaz Mayakoba Resort boasts many dining options to suit all guests. There is a breakfast buffet by the poolside and the Tinta del Pulpo restaurant serves Mexican and international cuisine. VB serves juices, smoothies and vegan dishes, and the Sotavento restaurant serves light Mexican cuisine in a casual atmosphere. The sophisticated Casa Amate restaurant has been named one of the 120 top restaurants in Mexico and specializes in Latin American food. Alternatively, guests can also order room service, with a range of dishes available 24 hours a day. Other amenities available at this accessible property include a water sports center, a gym and a concierge service. The nearest airport is Cancun International Airport which is 50 km (31 miles) away.
    • accessibility
      Accessibility guaranteed

      Stay in the accessible room you requested or get your money back.

    • check
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      Travel with peace of mind: contact our Support team anytime on your trip.

    • support
      We call hotels for you

      We confirm the room is accessible and exactly what you booked.

    • price
      Best rate promise

      If you find the same room for less elsewhere, we’ll match the price.

    Rooms with verified accessibility information

    ADA room

    The entrance to the ADA room
    The door of the ADA room
    The ADA room

    +10

    1 king - 2 guests - Ensuite bathroom

    Guaranteed accessibility features

    • Roll in shower

    • Shower seat

    • Shower grab bars

    • Handheld shower head

      Wifi

      $

      Mini fridge

      Coffee maker

    Beach area king fiesta floor

    This room is set close to the beach
    The King Room
    The doorway to the room.

    +8

    1 king - 2 guests - Private bathroom

    Guaranteed accessibility features

    • Handheld shower head

    • Raised toilet seat

    • Wide room door

    • Bathroom turning space

      Wifi

      $

      Flat screen tv

      Mini fridge

      Coffee maker

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    Resort general accessibility

    Top features

    • Step-free entrance

    • Accessible common bathroom

    • Wide door entrance

    • Smooth floor in the lobby

    Personal Accessibility Match

    Traveler reviews

    Location

    Chetumal-Puerto Juarez km. 298, Solidaridad, 77710 Playa del Carmen, Q. Roo

    Important information

    • Check-in: from 03:00 PM.

    • Check-out: until 12:00 PM.

    • Spoken language(s): English, Spanish, French, Russian.

    • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

    • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

    Extra fees

    • Pet deposit: USD 100 per stay
    • Pet fee: USD 100 per pet, per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Policies

    • Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).