Hard Rock Hotel Riviera Maya - All Inclusive

hotel

Km. 72 Carretera Cancun Tulum Puerto Aventuras, 77710 Puerto AventurasShow map

Dates & guests

    There is a ramp next to a flight of three steps leading up to the hotel entrance. Automatic double glass doors lead to the lobby.
    The hotel entrance is step-free. Automatic double glass sliding doors lead to the lobby.
    There is a dropped curb and clearly marked shallow ramp leading from the covered drop-off zone to the ramp giving access to the hotel entrance.
    There is a clearly marked ramp leading up to the accessible information desk with a large armchair.
    The spacious, step-free hotel lobby has queuing barriers. The reception desks are along one wall and are standard height.

    +10 photos

    • Wifi access

      Free
    • Smoke-free place

    • Swimming pool

      Free
    • Event room

    • Business center


    About this property

    A five-star all-inclusive resort, the Hard Rock Riviera Maya is situated in the Riviera Maya roughly midway between Tulum and Playa del Carmen. Among the services accessible by guests are a tennis court, 3 pools, a waterpark, a rock spa, a golf course, a full-stock fitness center, the option of room service, and a number of restaurants. Furthermore, a nanny for young children, conference space, and free wifi internet access is also available. Accessible rooms come with either a king-sized bed or two double beds. All rooms have a coffee maker, a stocked mini-bar, and a flat-screen TV. Rooms also offer wifi and free long-distance calls to Canada and the US. The hotel contains numerous bars and restaurants. The Market serves an international buffet, while Pizzeto specializes in wood-fired pizza and pasta. Frida serves Mexican cuisine la carte, while Toro serves a buffet lunch and a steak dinner. Zen focuses on Asian food, while Caffeto serves snacks and breakfast. Room service is also provided 24 hours a day, seven days a week.
    • accessibility
      Accessibility guaranteed

      Stay in the accessible room you requested or get your money back.

    • check
      We’re here for you!

      Travel with peace of mind: contact our Support team anytime on your trip.

    • support
      We call hotels for you

      We confirm the room is accessible and exactly what you booked.

    • price
      Best rate promise

      If you find the same room for less elsewhere, we’ll match the price.

    Rooms with verified accessibility information

    King room with garden view

    The spacious, step-free room has a king-sized bed, nightstand with a push-button phone, padded bench and a wall-mounted TV.
    The spacious, step-free room has a king-sized bed with nightstands on either side and a padded bench at its foot.
    The accessible double sink has lever faucets, accessible plug sockets and mirrors above.

    +2

    1 king - 2 guests - Ensuite bathroom

    Guaranteed accessibility features

    • Roll in shower

    • Shower seat

    • Shower grab bars

    • Handheld shower head

      Wifi access

      Free

      Air Conditioning

      Flat screen tv

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    Hotel general accessibility

    Top features

    • Step-free entrance

    • Accessible parking

    • Wide door entrance

    • Smooth floor in the lobby

    Personal Accessibility Match

    Traveler reviews

    Location

    Km. 72 Carretera Cancun Tulum Puerto Aventuras, 77710 Puerto Aventuras, Mexico

    Important information

    • Check-in: from 03:00 PM.

    • Check-out: until 12:00 PM.

    • Spoken language(s): English, Spanish.

    • The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.

    • You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.

    • A valid credit/debit card and photo ID is required at check-in.

    Extra fees

    • Airport shuttle fee: USD 68 per person (roundtrip)
    • Pet fee: USD 150 per pet, per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Policies

    • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.